Shipping Policy
When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11 am eastern time to ship out the same business day. If your order is shipping via USPS, it must be received by 9 am eastern time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about domestic shipments, or shipments going to Canada, please contact us at https://www.freshlydried.com/contact. If you have questions about international shipments (anywhere but Canada and the US) please contact us at https://www.freshlydried.com/contact
How do you ship?
Most of our orders ship via USPS. We will also use FedEx at your request. Since we do ship most of our orders via USPS, our website will only allow you to choose that as a shipping option. However, there is a comment box on the shipping selection screen where you can write in your desired shipping method. Small orders going to Canada and internationally will almost always be sent by USPS or FedEx to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place an order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge your credit card at that time. Your credit card is not charged when you place the order. So even though you are being quoted for USPS, you will only be charged for USPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships. You can also have us use your UPS/FedEx account number to charge your shipping to only for Wholesale accounts. You can either write your account number in the comments box on the shipping selection screen or email it at https://www.freshlydried.com/contact
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either FedEx, UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.
In-store pick-up option?
We don’t have a pick-up order at our location at this moment.
Are the items in stock?
All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
What are the lead times?
We aim to ship orders within 1 to 2 working days for domestic orders and 4 working days for international orders. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also, we do have a few special order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time please contact us at https://www.freshlydried.com/contact
What are the shipping times?
UPS/FedEx ground – 5-7 business days coast to coast
UPS/FedEx 3rd day – 3 business days
UPS/FedEx 2nd day – 2 business days
UPS/FedEx Overnight – 1 business day.
Please note that the shipping times do not include the day it was shipped. For example, if your 3rd-day shipment goes out on Monday you will receive your order on Thursday. If your 2nd-day shipment goes out on Monday you will receive it on Wednesday.
USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.
Customs, Duties and Taxes
For all orders shipping outside of the US Please be aware with international orders; customs fees, duties, taxes, and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply. These fees are not included in your order cost and are not handled by FreshlyDried.com.
It is your responsibility to pay any fees that your government may require